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Product Returns & Refunds

Returns / Refunds


  • Product Returns / Refunds in street stores


Style/size/color exchanges for products purchased online are not possible in BOSS SHOES stores in Glyfada ( Grigoriou Lampraki 23).


Product refunds, though, must be done online, through our Product Return Service.

 

  • Product Return Service

 

In case you would like to return a product you purchased from our shop for any reason (size/color/style exchange, replacement, repair or refund), you will first have to create a Return Request with the required information by following the link below:


https://eshop.boss-shoes.gr/index.php?route=account/return/add


 

As soon as your request has been processed by our staff, you will receive an email notification with your request's approval and directions on how to perform the product return.

 

All products being returned must be packed in their original packaging/boxes. If for any reason the outer packing bag is not available at the time of the return, a different plastic bag of your choice must be used, so that the package is adequately protected during transportation.

 

As soon as the products are shipped, you must click the "Confirm Shipping" link in your Return Request's page, so that our systems are updated. You will receive a confirmation email when we receive your return and another one concerning the final approval of your request.

 

In case you would like a size/color/style exchange, you will have to place a new order for the desired exchange product as soon as your request has been approvedPlease note that you must carefully fill in your Return Request number in the relevant field during the new order placement, since you will be normally charged for the new product if you do not.

 

In order to be served faster and more effectively, we strongly advise the use of our shop's Return Request functionality instead of using traditional email/telephone methods


  • Product Replacements

 

In case you want to replace the item you purchased with another item - and only when the item has not been used - please create a Return Request within 14 days after the delivery of your order and make the return shipment within 3 days after the approval of the Request.

 


Replacements in Greece

 

For orders within Greece, the first replacement is free of charge, unless the replacement product value is less than € 50,00 or the product is listed under the Bazaar section, in which case there is a shipping charge of € 3,0. For every replacement after the first, you will be automatically charged for € 3,00 per product.

 

  • Wrong Items

In case the item you received is not the same with the item you ordered, please create a Return Request within 5 days after the delivery of your order and make the return shipment within 3 days after the approval of the Request.

 

There will be no charge for the replacement of the item.

 

  • Defective Items

 

In case a products turns up to be defective within a period of 6 months after purchase, we undertake the obligation to repair it, or even replace it with a new one (if it is impossible to repair), without any charge. As soon as you discover the defect, please create a Return Request, in order to receive instructions about the return/replacement/refund process. Should it be decided that the item must be replaced and there is no availability at the time, you will have to chose between either a replacement by some other, equal-valued item of your choice or a full or partial refund. The refund amount in the case of used defective products is calculated by the initial value.

 

  • Refunds


If for any other reason you wish to return the purchased product and you are not interested in its replacement with another, you must submit a Return Request within 14 days from the date of receipt and ship the product within 7 days from the approval of the Request. Once the return is processed and it is confirmed that the product has not been used and is in perfect condition (both the product itself and its packaging), a refund of the total amount you paid will be issued (including shipping costs, if any). If payment was made via cash on delivery, the refund will be made via bank transfer to a bank account you will designate, within 15 days from the date we receive the returned product.

Additionally, in cases where a free exchange has preceded the refund process for the specific product, there will be an additional charge of €3.00 to cover the shipping costs of the exchange, which will be deducted from the refund amount.

Did you choose to receive the refund through the original payment method? It may take up to 14 business days for the amount to appear in your account, depending on your bank.



  • How do I return my order with KLARNA?

Follow the return instructions provided by the store and then inform us of the products you have returned by submitting a return request in the app:

  • Go to the Orders section
  • Select the purchase or the products you want to return.
  • Click on Return Request.

Note: If you later want to return more products than you initially declared in the app, don't forget to notify the store so that your order details are updated accordingly by the store.

Save the tracking information

Submit return details anytime in the app – follow the prompts to input tracking information & the date of your return. If after 21 days your return is not properly recorded by the store, we can always provide support if you provide us with the required tracking information.

Always make sure to keep copies of your correspondence or proof of communication with the store.

If you have already paid for the returned products, Klarna will refund the money to the card you used for your purchase.

For any questions regarding the refund process, please contact Klarna directly. For anything related to your returned package, please contact their customer service.

Did you choose to receive the refund through the original payment method? It may take up to 14 business days for the amount to appear in your account, depending on your bank.



Contact Information


Telephone: 211-0010518

Email: eshop@boss-shoes.gr
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